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ON-DEMAND WEBINAR
IT Service Management: Then Vs. Now
Original Broadcast Date: August 14th, 2023
Julie Mohr
Principal Analyst
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Description
In this webinar, we explain the current state of IT service management (ITSM) and where it’s headed in the future. In the past six months, a lot has changed, but how does that impact your ITSM practice? We look at mistakes to avoid and new areas to focus on as you continue your IT maturity journey.
Key takeaways:
- The current state of ITIL intellectual property
- The key areas of emphasis that your organization needs to address
- Other trends in the industry that you should pay attention to
Target audience level: intermediate
Technical Information
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