ON-DEMAND WEBINAR

IT Service Management: Then Vs. Now

Original Broadcast Date: August 14th, 2023

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Description

In this webinar, we explain the current state of IT service management (ITSM) and where it’s headed in the future. In the past six months, a lot has changed, but how does that impact your ITSM practice? We look at mistakes to avoid and new areas to focus on as you continue your IT maturity journey.

Key takeaways:

  • The current state of ITIL intellectual property
  • The key areas of emphasis that your organization needs to address
  • Other trends in the industry that you should pay attention to

Target audience level: intermediate

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