Log in to watch this webinar
Client log in
Welcome back. Log in to your account to continue.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this webinar
This webinar is available for purchase ($300).
Description
To be great, businesses must harmonize their value-generating investments. Leading firms holistically invest in the capabilities that truly drive customer outcomes — by spotting and eliminating bottlenecks across their organization. They connect customer journey maps, value streams, and capability maps to their roadmap.
Key takeaways:
- Learn tools to invest in capabilities that truly drive customer outcomes.
- Learn how to connect journey maps, value streams, and capability maps to your roadmap.
- Learn how to use tools for a bird’s eye view of how your investments fit together.
- Learn how to use insights to align behind a clear, value-oriented purpose that stakeholders understand.
Target audience level: beginner and intermediate
Technical information
You'll receive an email with dialing and Webex instructions prior to the Webinar.
Webinar FAQs
See the Webinar FAQs for answers to technical and other Webinar questions.