ON-DEMAND WEBINAR

Predictions 2019: Customer Service And Sales

Original Broadcast Date: January 7th, 2019
Daniel Hong, VP, Research Director
Daniel Hong VP, Research Director
Tom Kaneshige, Senior Analyst
Tom Kaneshige Senior Analyst
Art Schoeller, Vice President, Principal Analyst
Art Schoeller Vice President, Principal Analyst
Ian Jacobs, VP, Research Director
Ian Jacobs VP, Research Director

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  • Predictions 2019: Customer Service And Sales
    Predictions Report
    November 8th, 2018

    The promises of AI have yet to make a material impact in customer service and sales. Companies cannot simply replace employees with AI-driven software, as customers and markets are becoming far more complex. Application development and delivery (AD&D) pro

    Daniel Hong Tom Kaneshige Ian Jacobs Art Schoeller