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Description
2023 will be a year of reckoning for customer experience (CX) programs as companies struggle to focus on customers while navigating a turbulent economy. The character and work of CX teams will transform as the nature of CX competition and the CX tech market change around them.
Key takeaways:
- Discover Forrester's predictions for customer experience in 2023.
- Learn our recommendations for how to navigate a turbulent year ahead.
- Ask top Forrester CX experts how your CX program can succeed.
Target audience level: all levels
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