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Retail Lens: The State Of Customer Obsession In Retail

August 20, 2021

This webinar was originally scheduled for July 23, 2021.

This webinar is part of our Retail Lens series.


Join Forrester research director Fiona Swerdlow for the next episode of the 2021 "Retail Lens" webinar series. This episode will feature:

  • "The State Of Customer Obsession In Retail" — research highlights and insights with VP, principal analyst Rick Parrish. What does customer obsession in 2021 look like overall — and how does it impact the business? What is the journey from "customer aware" to "customer obsessed"? And what are specific areas that retailers and brand manufacturers should tackle to strengthen their degree of customer obsession?
  • Retail industry data snapshot and updates.

Target audience level: intermediate

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