The Future Of Banking

This webinar was originally scheduled for October 30th, 2024.

A decade ago, the banking industry had high hopes for digital transformation, expecting it to revolutionize the way banks operate. Unfortunately, many banks failed to prioritize customer obsession and transform their business models, resulting in transactional-focused organizations that leave customers feeling that their financial needs are not understood or cared for. This disconnect hampers trust, resulting in financial, competitive, and reputational impacts.

To meet the needs of future consumers, banks must embrace an invisible, connected, insights-driven, and purposeful approach. This means using technology to anticipate customer needs and deliver proactive, relevant services, connecting with partners and ecosystems to deliver financial outcomes, leveraging data and insights to create value, and aligning with customer values in a purposeful way.

Key takeaways: 

• Hear Forrester’s view on the future of banking and what it will look like by 2030.
• Understand how to prepare your firm for the future of banking and what it will take to succeed.
• Learn how leading banks are adjusting strategies, embracing innovation, rethinking business models, and deepening their understanding of their customers to chart their future paths.

Target audience level: all levels