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Description
Three trends are disrupting how you can measure customer experience. These trends make it imperative for companies to innovate — or face the certainty that even their advanced CX measurement or voice of the customer programs will break down over time. Learn in this webinar how CX transformation leaders can modernize surveys, tap into new sources of CX measurement data, and upgrade CX analytics to drive more action.
Key takeaways:
- Learn why even advanced CX measurement programs are being disrupted.
- Find out whether the survey is dead and what’s next after NPS.
- Find out about new sources of CX metrics you should be using.
- Learn how you can upgrade reporting to CX analytics that drives action.
Technical information
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