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Branches are no longer at the heart of customers’ relationships with banks. The rise of online and mobile banking means there are fewer people going into the branch for transactional purposes than ever before. But when it comes to buying a product and seeking advice, many consumers still want to visit a branch and have a human interaction. The branch is far from dead, but a digital revolution is needed.
Agenda:
Key takeaways:
Vendors mentioned:
Avoka Technologies, Finantix, Ignite, Infosys, Microsoft, Sungard, Wipro, Zenmonics
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