Skip to main content

Save or Share this Report


The Impact Of COVID-19 On Financial Services And Insurance

April 7, 2020


As COVID-19 spreads throughout the world, financial services firms and insurers are feeling the impact. From a flood of customer queries around insurance coverage or pleas for repayment holidays to preparing for the commercial impact of large claims and defaults, leaders must adjust their strategies and reprioritize their roadmaps. Demonstrating customer empathy, communicating service availability, accelerating digital transformation, and protecting employees are some of the key actions industry executives should be taking.

Key takeaways:

  • Learn how COVID-19 is impacting financial services and insurance customers’ attitudes and behaviors.
  • See how global brands are responding to the impact of COVID-19 and communicating to their customers.
  • Explore the opportunities to demonstrate customer care and to accelerate your digital transformation.

Target audience level: beginner and intermediate

Get Access

Already a Client?

Log in to access this webinar.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer.

Contact us to learn more.

Purchase Webinar

Price: $ 300.00(USD)


Webinar FAQs

See the Webinar FAQs for answers to technical and other Webinar questions.