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Description
As COVID-19 spreads throughout the world, financial services firms and insurers are feeling the impact. From a flood of customer queries around insurance coverage or pleas for repayment holidays to preparing for the commercial impact of large claims and defaults, leaders must adjust their strategies and reprioritize their roadmaps. Demonstrating customer empathy, communicating service availability, accelerating digital transformation, and protecting employees are some of the key actions industry executives should be taking.
Key takeaways:
- Learn how COVID-19 is impacting financial services and insurance customers’ attitudes and behaviors.
- See how global brands are responding to the impact of COVID-19 and communicating to their customers.
- Explore the opportunities to demonstrate customer care and to accelerate your digital transformation.
Target audience level: beginner and intermediate
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