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Description
This webinar was originally scheduled for February 15, 2024
Effective customer feedback management and customer experience (CX) measurement programs can help you understand your customers’ needs and determine whether your organization creates customer experiences that drive business results. Join us to discuss the results of latest voice-of-the-customer (VoC) and CX measurement survey.
Key takeaways:
- Learn how CX leaders around the world are executing their feedback management and CX measurement programs.
- Learn what metrics CX leaders and their organizations rely on.
- See what technology CX leaders are using and how they’re leveraging generative AI.
Target audience level: all levels
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