ON-DEMAND Webinar

The US Banking Customer Experience Index, 2022

Original Broadcast Date:Aug 11th, 2022
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Alyson ClarkePrincipal Analyst
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Description

During this webinar, we review the latest results from Forrester’s US Banking Customer Experience Index (CX Index™) and discuss how US banks earn loyalty with the quality of their experiences.

Key takeaways:

  • Learn which US banks are providing the best customer experience (CX). 
  • Discover the keys to CX leadership for US Banks and the role that emotion plays.
  • Understand the types of experiences that customers prefer.

Target audience level: all levels

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