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Description
During this webinar, we review the latest results from Forrester’s US Banking Customer Experience Index (CX Index™) and discuss how US banks earn loyalty with the quality of their experiences.
Key takeaways:
- Learn which US banks are providing the best customer experience (CX).
- Discover the keys to CX leadership for US Banks and the role that emotion plays.
- Understand the types of experiences that customers prefer.
Target audience level: all levels
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