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Description
Just as great customer experience starts with understanding customers, great employee experience (EX) begins with understanding employees. Yet, most organizations fail to conduct the research necessary to drive the EX improvements they desire. This webinar explores the types of employee research needed to effectively prioritize, design, and maintain great EX.
Key takeaways:
- Discover the role of qualitative and quantitative research in understanding employees.
- Understand why measuring the employee experience alone is not enough.
- Learn to identify and prioritize the employee journeys that matter.
Target audience level: intermediate and advanced
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