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Description
The latest industry insights from Forrester’s vice president and principal analyst Craig LeClair show the path forward for those looking to lower operating costs and build greater business resilience to weather pandemic-driven disruption and improve operations. Intelligent automation (IA) consists of 19 technology categories that combine robotic process automation (RPA) with existing and emerging AI components. To realize their potential, you must align and focus IA on the work personas that can benefit the most. This webinar explains the best investment approach for the five work personas that drive knowledge and administrative work for the new normal.
Key takeaways:
- What is IA and the appropriate role of RPA?
- What is the role of IA in the new normal, post-COVID-19?
- How should you apply IA in invoicing, customer onboarding, and remote business?
- How are enterprises driving scale while governing IA expansion?
Target audience level: all levels
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