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Description
With the widespread adoption of AI agents on the horizon, employees will soon have coworkers whose capabilities equal or exceed their own. This shift requires enterprises to rethink how roles will change and what new skills employees will need to succeed. Attend this peer discussion to explore the five agent experience (AX) requirements that will evolve as AI agents become more autonomous.
This conversation, hosted by Craig Le Clair, VP and principal analyst, and David Brodeur-Johnson, principal analyst, will include open discussion with participants, so please bring your questions and experiences to share with the group.
Questions for discussion:
- How do we see the role of AI agents evolving? Could they eventually sit at the center of workflows and take on the role humans currently play as primary orchestrators?
- What is the progression or maturity path for AI agents, and what signals might help us understand where they’re headed?
- What approaches can we share for shaping a workforce skills roadmap? What might this look like, specifically for customer service and application development teams?
Peer discussions are available exclusively to Forrester Decisions VIP Leaders and Leader license holders for their own participation.
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