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Description
Customer experience (CX) leaders are often tasked with ambitious goals without the teams and resources to achieve them. How can you make the biggest impact with your limited CX resources?
Hear from Monika Curman, Customer Experience Lead at BC Hydro, as she shares how she built CX momentum with a small team.
This conversation will be hosted by Su Doyle, senior analyst at Forrester, and will include open discussion with participants, so please bring your questions and experiences to share with the group.
Peer discussions are available exclusively to Forrester Decisions VIP Leaders and Leader license holders for their own participation.
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