Su Doyle

CX Exec Partner & Sr Analyst

Su serves customer experience (CX) professionals. Her coverage areas include building a business case for CX, CX-marketing synergies, and CX for customer acquisition and aftermarket operations. Su also serves as a Forrester Executive Partner, working shoulder-to-shoulder with senior-level CX executives to advance customer-obsessed transformation initiatives and drive tangible outcomes.

Research Coverage

Planned Research

What research can you expect from Forrester in the next 12 months? Updated biweekly, our publishing plan will keep you current with market and technology trends. Use the link below to download a list of our upcoming research.

Download Planned Research