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Description
Join “Mr. Prediction” Mike Proulx, VP, Research Director, as he leads an exciting interactive discussion with Forrester’s experts and your peers examining the status of Forrester’s 2026 predictions for customer experience.
Key takeaways:
- See which predictions have come true or on track to come true, and the global factors triggering them.
- Uncover new insights into why some predictions haven’t or won’t come true in 2026 based on Forrester’s expert analysis.
- Prepare your team and organization for the second half of 2026 with a bonus prediction.
Target audience level: all levels
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