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Description
Real-time interaction management software (RTIMS) empowers organizations to determine and orchestrate contextually relevant experiences for mutual value realization at the appropriate moment in the customer lifecycle via preferred customer touchpoints.
RTIMS requires an ecosystem of integrated capabilities versus a single platform — though a sophisticated AI-enabled decisioning engine is critical. RTIMS is an enterprise challenge involving significant investments in both technology and people, with the benefit of sustainable ROI for successful implementations. This webinar discusses findings from our recent Forrester Wave on RTIMS solutions.
- Understand the current RTIMS landscape.
- Discover which RTIMS capabilities are right for you.
- Hear about RTIMS best practices from leading firms.
Target audience level: intermediate and advanced
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