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Description
The CX function can sit in many places on an org chart, and determining its proper location requires evaluating many complex variables. There's no common wisdom on one perfect spot where it can be successful, but there are many questions that can help you identify where the CX function should sit in your organization — or validate its current location.
Key takeaways:
- Learn about the key variables that affect the CX function's success and can help identify its ideal location.
- Get introduced to Forrester's "Workshop-In-A-Box," which will help you determine where the CX function should sit in your organization.
Target audience level: all levels
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