Banks: Stop Customer Churn Before It Happens

Forrester On-Demand Webinar

For over a century, banks have earnt revenue and grown profitably by remaining relevant in customers’ everyday lives. But two interrelated forces are diminishing banks’ relevance in the minds of customers and prospects: disintermediation and commoditisation. The loyalty that banks have with their customers has become more fragile and now challenged.

Join this Singapore and Hong Kong -focused webinar to understand:

Why banking customer loyalty is important
What drives banking customer loyalty in Singapore and Hong Kong
What your firm should do to stop customer churn

Duration: 45 mins (Including 15 mins Q&A)

For the banking customer loyalty webinar tailored for Malaysia, Thailand and Indonesia markets, please register here.

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Featured Speakers

Zhi Ying Barry

Principal Analyst, Forrester

Nancy Lin

Senior Research Associate, Forrester