Zhi Ying Barry

Senior Analyst

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Zhi Ying Barry

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Drive Profitable Growth And Deliver Value Through Digital

Zhi Ying Barry 6 days ago
While APAC firms understand that digital is a business imperative, many struggle to measure digital’s impact. Forrester's new service for digital business and strategy leaders in Asia Pacific can help.
Blog

Join Us At CX APAC 2022 To Understand How To Design For Emotion

Zhi Ying Barry April 11, 2022
Emotion is key to delivering differentiated customer experiences that drive brand loyalty. Join us next month at CX APAC to learn more.
Blog

The Unstoppable Rise Of Central Bank Digital Currencies (CBDCs)

Sam Higgins December 23, 2021
With the broader rollout of the e-yuan next month, government-backed digital currency will enter a new era. What will it hold for banks, non-financial services firms, and society at large?
Blog

Predictions 2022: (APAC) Banking On The Old And Doubling Down On The New

Zhi Ying Barry November 9, 2021
The Asia Pacific banking sector has largely weathered the pandemic crisis. But with revenues being squeezed by low interest rates and sluggish loan growth, APAC banks will make big bets and increase their spending on technology, talent, and fintech to drive growth. Tapping into the opportunities brought on by the digital momentum gained during the […]
Blog

APAC Countries Look To Strengthen Sustainable Finance Regulations

Diane Deng October 12, 2021
In APAC, vast political, economic, and social differences among countries pose an impact on sustainable finance regulations. Even for ESG factors that are easiest to measure and compare — carbon emission, for example — there are still no common goals in the region. Only China (pledged to become carbon-neutral in 2060), South Korea (2050), Japan (2050), New Zealand (2050), and Indonesia (2060) have set a net-zero target, leading to different approaches and progress in regulating sustainable finance activities.
Blog

Boost Confidence And Transparency By Elevating Digital Superannuation Experiences

Zhi Ying Barry March 24, 2021
A perfect storm of change has hit the superannuation sector, as three distinct trends have converged. First, COVID-19 has accelerated digital adoption as super firms’ websites and mobile apps have become hubs for their members’ retirement planning decisions. In the past year, 60% of Australian online adults checked their account balance and transaction history online, […]
Blog

The Age Of Reinvention In Lending

Zhi Ying Barry December 13, 2020
The lending landscape is changing rapidly. While many of the drivers of change emerged over the past decade, COVID-19 has dramatically accelerated the pace of disruption. COVID-19 introduced massive business and operational challenges, turning lending risk assessment and management on its head.
Blog

Mobile Banking Apps Take Center Stage As Australians Embrace Digital Banking

Zhi Ying Barry July 15, 2020
ATM use and branch traffic are way down, while contactless payments and digital banking services have increased dramatically. COVID-19 has forced Australian consumers to adopt digital banking, and the change is here to stay.
Blog

Lenders: Speed Up Access To Small Business Loans

Zhi Ying Barry April 27, 2020
Whether small businesses survive in the next few months depends on what lenders do right now. But they're struggling to underwrite and disburse loans at speed that will give small businesses the access to the working capital that they desperately need. Learn what lenders can do.
Blog

Open Banking In Australia: Where Are We Now?

Zhi Ying Barry April 15, 2020
Quite a lot has happened since 2020 started. As Australian banking leaders roll out initiatives to help consumers and small business owners cope with the fallout from the coronavirus, they also face an impending deadline: to make consumer data available by July this year. Although open banking was announced two years ago, most Australian banks […]
Blog

Infosys APAC Confluence 2020 — Great Messages, But Now Comes The Hard Part: Execution

Zhi Ying Barry February 4, 2020
It has been quite a start to 2020, and we’re barely out of January! China reported its first death from an unknown type of coronavirus; basketball legend Kobe Bryant, his daughter, and seven others were killed in a helicopter crash (#mambaforever); and more than 50 bushfires are still burning across Australia. In the face of […]
Blog

What Is The ROI Of Digital Transformation In Insurance?

Zhi Ying Barry January 22, 2020
In 2020, executives at insurance firms need to tie digital initiatives to revenue or risk seeing budgets slashed.
Blog

Xerocon 2019: It’s Only Just The Beginning

Zhi Ying Barry September 6, 2019
Xerocon — Xero’s annual partner event held this year in Brisbane — has become the dazzling destination event for accountants, bookkeepers, and ecosystem app partners. The energy and excitement from the crowd was palpable, with Xero executives jumping up on stage with exuberance as an array of DJs pumped out tunes. But it was not […]
Blog

Asia Pacific Financial Consumers’ Digital Coming Of Age Is Here — Is Your Firm Ready?

Zhi Ying Barry August 7, 2019
Something remarkable is happening with Asia Pacific online adults: Their behaviors and expectations are evolving at an unprecedented rate, and they’re embracing innovation faster than ever before. Forrester found that consumers in Asia Pacific markets are some of the most advanced when it comes to digital engagement. Their high levels of empowerment affect how they […]
Blog

Leading Australian Banks Continue To Raise The Bar — But Many Mobile Banking Experiences Continue To Miss The Mark

Zhi Ying Barry June 26, 2019
(Coauthored with Riccardo Pasto, senior analyst and Seles Sebastin, senior research associate) It’s that time of the year again — a cold and wet June in Sydney as we try to survive another winter. The good news is that we’re bringing some warmth and cheer to this cold winter: The Forrester Banking Wave™: Australian Mobile […]
Blog

Australian Financial Services Firms Must Step Up And Fix Home Lending

Zhi Ying Barry April 8, 2019
With broker reforms at a standstill, Australian financial services firms must step up and take responsibility by putting customer interests first. Create the right culture, be more transparent, and build tools to protect vulnerable customers.
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Australian Wealth Management Firms Must Accelerate Digital Transformation Or They Won’t Make The Cut

Zhi Ying Barry November 29, 2017
Australian wealth management firms face a host of challenges in 2018. Greater regulatory uncertainty, tightening profit margins, increasingly empowered customers, and disruptive entrants into the sector are putting digital wealth management leaders on the hot seat. Recent developments in the wealth sector also show that independent fintech investment platforms are a force to be reckoned […]
Blog

Who Are The Mobile Banking Leaders In Australia And New Zealand?

Zhi Ying Barry June 9, 2017
This blog post was co-written with senior research associate Erna Esa. Over the past few months, we have diligently reviewed the mobile banking services of five retail banks in Australia and three retail banks in New Zealand. We used our mobile banking functionality and digital user experience methodologies to find out who the mobile banking […]
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Disruptive Fintech Is Dead — Long Live Collaborative Fintech!

Zhi Ying Barry January 24, 2017
As we move closer to the end of January 2017, one thing’s for sure: digital financial innovation shows no signs of abating in Asia Pacific, and a series of financial technology (fintech) startups continue to put Singapore and Hong Kong firmly on the innovation map. Just last week Next Money held its Fintech Finals 2017 […]
Blog

Digital Insurance Success Demands New Metrics

Zhi Ying Barry December 27, 2016
Digital technologies are transforming the entire value chain of insurance, not only opening up new distribution opportunities, but also altering how insurers can assess, price, and manage risks, and creating new distribution and business models. At Forrester, we have done extensive research over the past year that involved speaking to incumbent insurers and insurance technology […]
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