How To Prove The ROI Of CX

A Complimentary Live Webinar

Many firms routinely and publicly claim they are laser-focused on improving customer experience (CX). So why is it always so hard for you to get buy-in and funding for your CX programs?

Discover a proven approach to cement executive support by building a business case that proves the return on investment (ROI) of CX. Join Forrester Senior Analyst Amit Bhatia for a live webinar on July 6!

Key takeaways:

The essential characteristics of a persuasive CX business case.
Concrete recommendations on how to make your ROI compelling to executives.
Examples of how CX leaders across different industries successfully demonstrate the value of CX

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Duration: 30 mins

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We look forward to you joining us at this live webinar “Southeast Asian Banks: Stop Customer Churn Before It Happens“, on Thursday, 8th October 2020.

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Featured Speaker

Amit Bhatia

Senior Analyst, Forrester