Southeast Asian Banks: Stop Customer Churn Before It Happens

A Complimentary Forrester Webinar

For over a century, banks have earnt revenue and grown profitably by remaining relevant in customers’ everyday lives. But two interrelated forces are diminishing banks’ relevance in the minds of customers and prospects: disintermediation and commoditisation. The loyalty that banks have with their customers has become more fragile and now challenged.

Join this Southeast Asia-focused webinar to understand:

Why banking customer loyalty is important
What drives banking customer loyalty in Malaysia, Thailand and Indonesia
What firms should do to stop customer churn

For the banking customer loyalty webinar tailored for Singapore and Hong Kong markets, please register here.

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We look forward to you joining us at this live webinar “Southeast Asian Banks: Stop Customer Churn Before It Happens“, on Thursday, 8th October 2020.

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Featuring speakers

Zhi Ying Barry

Principal Analyst, Forrester

Nancy Lin

Senior Research Associate, Forrester