A Complimentary Forrester Webinar
For over a century, banks have earnt revenue and grown profitably by remaining relevant in customers’ everyday lives. But two interrelated forces are diminishing banks’ relevance in the minds of customers and prospects: disintermediation and commoditisation. The loyalty that banks have with their customers has become more fragile and now challenged.
Join this Southeast Asia-focused webinar to understand:
- Why banking customer loyalty is important
- What drives banking customer loyalty in Malaysia, Thailand and Indonesia
- What firms should do to stop customer churn
For the banking customer loyalty webinar tailored for Singapore and Hong Kong markets, please register here.