Our CX beacon metrics are highly scrutinized by leadership and a crucial part of annual planning. The wrong CX beacon metric can result in misguided investments, inaccurate performance assessments, and missed opportunities to improve customer experiences.
While it’s easy to fall back on common metrics such as Net Promoter Score℠, it might not align with your unique situation and goals.
Watch this webinar replay to learn how to boost CX measurement outcomes by choosing the right beacon metric for your business and learn the answers to the following questions:
- What are the most popular CX beacon metrics and their pros and cons?
- What’s the best way to select the right CX beacon metric for your organization?
- What do you need to do to ensure success with the CX beacon metric that you’ve selected?
In less than an hour, our analysts will walk you through a four-step evaluation process that includes a tutorial on using Forrester’s CX Beacon Metric Selection Tool, which will be available to you when you attend.
Watch it now so you can learn how to make a strategic, data-informed evaluation of your beacon metric and ensure that it’s communicating the true value of CX to the C-suite.