When a single customer experience can span multiple interactions across multiple touchpoints and involve multiple departments throughout your organization, the question isn’t “Where can I find data to measure?” You’ve got plenty of data. The real question is “Which metrics are important, and which are a waste of my time and effort?”
Watch this on-demand webinar to learn how to add efficiency and precision to your CX operations. Watch Senior Analyst Judy Weader present a framework you can use to:
Develop a CX measurement prioritization system.
Know that the metrics you choose will yield actionable insights to improve CX.
Clearly, reliably prove the business value of your CX efforts.