Customer Experience For Procurement: Driving Government Acquisition Performance Using CX Principles

A Forrester Webinar For Government Agencies

Most government procurement leaders are under increased scrutiny to deliver more value, minimize risk, and efficiently deliver with reduced staff and resourcing. Simply improving procurement action lead time and leveraging technology is no longer enough to face the myriad of challenges.

Successful government procurement leaders are delivering by driving a shift in mindset. In this session, Forrester Principal Consultants Chris Gallacher and Kara Hoisington and featured guest speaker Cathy Read, Procurement Executive for the U.S. Department of State, will provide insights on how procurement leaders can benefit from utilizing customer experience methodologies and tools to reimagine their procurement organizations to fuel mission success.

During this presentation, Forrester will present research and insights related to:

  • How developing a customer experience (CX) vision can deliver a North Star to your procurement organization
  • How using CX methodologies and tools to measure your agency partners’ experience can enable procurement teams to identify priorities for improvement and help ensure compliance and mission success
  • How to improve employee experience within procurement organizations to drive productivity and positive sentiment

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45 minutes