A Complimentary Forrester Webinar
As physical locations open more fully, companies need to ensure they offer the best possible experiences to customers & employees, promoting their comfort and safety. In order to optimize the reopening process, collecting real-time feedback where and when it matters most can make a difference. What innovations were accelerated and implemented during the pandemic that will help in a post-pandemic world? What are the new imperatives for obtaining real-time feedback in this new environment, and how is that feedback being used differently?
Maxie Schmidt-Subramanian, principal analyst at Forrester and expert in CX measurement, interviews Steve Peltzman, CBTO and Head of FeedbackNow, to dig deeper on these issues and more. Join us to find out during this 30min open webinar where no questions are off the table!
During this webinar, you will learn:
- How real-time feedback can help business reopen safely in a post-pandemic world
- What the future of physical feedback collection methods look like
- The evolution of traditional CX to real-time CX to predictive CX