A Complimentary On-demand Webinar
A laser-like focus on CX is the best path to business success. Few companies have achieved that focus – for most, it requires deep transformation toward a new mindset and a new way of operating.
If you are looking to make a compelling case and scale the impact of your CX function, this webinar will be right up your alley. Hear our CX expert Riccardo Pasto share best practices from both private and public sectors, and learn a three-step approach to jumpstart customer-centric culture transformation by:
- Defining your level of urgency and crafting your CX vision
- Deciding how far you need to advance your CX competencies and planning your path to CX transformation.
- Fostering an open and flexible culture to adjust to continuously changing customer expectations, landscapes, and technology innovation.
