Enterprises are struggling to turn rapid AI advances into meaningful customer and business outcomes despite rising adoption and investment. AI efforts stall when they are siloed, focus narrowly on productivity, and operate with a low AIQ workforce. In contrast, high AI adopters share four traits: They are customer-led, CEO-driven, data and platform ready, and have a high AIQ workforce. They also make clear decisions across four focus areas — why, where, when, and how to apply and scale AI. Use these traits and focus areas to accelerate your AI voyage to focus on customers and deliver outcomes.