CX Vision & Leadership In The Public Sector

A Complimentary Forrester Webinar

Leveraging research from her upcoming report Six Government Chief Customer Officers (CCOs) Worldwide Share Best Practices that profiles six CX leaders at a variety of government organizations (3 from Canada), Forrester analyst Angelina Gennis discusses CX Visions for Alignment and Transformation, Effective CX Leadership and The Culture Component of CX and the success that they have had in infusing customer-centricity throughout their organizations’ cultures, strategies, and experience improvements.

Also joining the discussion will be Michael Collins, Director General, Grants and Contributions Management, Global Affairs Canada to discuss the importance of CX to GAC’s Corporate Services Branch and the successes and challenges of their journey to date.

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1 hour