Predictions 2021 For CX Leaders

A Complimentary Forrester Webinar

CX leaders will continue to face big challenges in 2021. In fact, you’re going to be out front on issues — consumer trust and safety among them — that will be paramount to your business. How will you respond?

In this complimentary webinar hosted by VP and Research Director David Truog, you’ll discover the critical trends — in experience design and other areas — that will matter to you in 2021. David will explain:

  • How brands will look to strengthen their experience design practices.
  • What you’ll need to do to earn critical trust.
  • Why Zero UI will rise, despite implementation challenges.

Complete the form to watch this on-demand webinar

45 minutes