Predictions 2027: The Pursuit And Peril Of Control

The race for control is intensifying. In 2027, AI vendors, business leaders, employees, and customers will push for greater control as trust erodes and pressure mounts to manage AI’s impact. But amid the tension, new opportunities will emerge for leaders who know when to take control and where to adapt.

Forrester clients: Take advantage of your exclusive access to our full suite of Predictions 2027 resources.

Blog

Predictions 2027: The Pursuit And Peril Of Control

More control won’t always mean better outcomes. Leaders who know where to set guardrails and how to deftly blend AI with human judgment will have a clear advantage in the year ahead.

Technology & Security

AI will demand more investment, stronger controls, and tougher choices from technology and security leaders in 2027. As costs rise and new risks emerge, leaders will need to rethink infrastructure, governance, and accountability while keeping innovation moving. The challenge will be knowing where to take control and where to make room for opportunity.

Guide

AI Control Gets Real For Tech & Security: 2027 Predictions

AI will account for 20% of business technology spending in 2027. Download the guide to learn what could challenge NVIDIA’s grip on AI infrastructure, trigger a quantum scramble, and test resilience.

Webinar

Predictions 2027: Technology & Security

In 2027, technology and security leaders will face a new challenge: balancing AI innovation with control in a rapidly evolving business environment. Join us for an early look at the predictions and actions that can help you navigate risk, build trust, and create an AI advantage.

Blog

Predictions 2027: Disruption Unleashed

The pressure that’s been building around enterprise AI is about to give. See three of Forrester’s 2027 AI predictions and what they mean for spending, governance, and AI platforms.
Blog

Predictions 2027: It’s Going To Be Another “Hold My Beer” Kind Of Year For Security And Risk

AI failures, global outages, and physical disruptions will put security and risk leaders to the test in 2027. Explore three Forrester predictions and the steps organizations can take to strengthen governance, resilience, and readiness.
Blog

Predictions 2027: AI Slingshots Environmental Sustainability From Promises To Action

AI’s rapid growth is colliding with real-world limits on energy, water, and infrastructure. Explore Forrester’s 2027 predictions to see how new regulations, community scrutiny, and digital product passports will reshape sustainability strategies.

B2B Go-To-Market

For B2B leaders struggling to adapt to seismic business buying disruption, 2027 will demand a more deliberate approach to control. Leaders will face tough choices about where to invest, how to realize value from AI, and how to combine technology with trusted human expertise to win with increasingly AI-powered buyers.

Guide

AI Forces A Reset In B2B Go-To-Market Strategy: 2027 Predictions

Agentic buying will play a role in 75% of B2B purchases. Download Forrester’s guide to see this and other predictions and learn why skillful control, not automation, will define B2B success in 2027.

Webinar

Predictions 2027: B2B Go-To-Market

How will B2B go-to-market leaders regain influence in an increasingly AI-driven buying environment in 2027? Join Forrester’s analysts to explore the forces reshaping buyer behavior, decision-making, and market dynamics, and learn the actions leaders should take now to stay ahead.

Blog

Predictions 2027: B2B Go-To-Market Teams Must Adapt As AI Shifts Control To Buyers

AI is reshaping B2B buying and exposing weaknesses in traditional go-to-market strategies. Explore three predictions for 2027 and what providers must do to compete on credibility, adoption, and trust.

B2C, CX, & Digital

In 2027, B2C marketing, CX, and digital leaders will need to be more deliberate about what they can control and where they need to adapt. As consumers demand greater transparency and embrace new ways to discover and buy, leaders must make smarter investments, strengthen human expertise, and earn trust.

Guide

B2C, CX, & Digital Leaders Rethink The Human-AI Balance: 2027 Predictions

A third of consumers will reject content that can’t prove its source. Download Forrester’s guide to see how AI, human expertise, and trust will collide in 2027.

Webinar

Predictions 2027: B2C Marketing, CX, & Digital

Which AI initiatives are worth continuing, and which should be cut? How will changing customer buying behaviors and agentic customer journeys affect your marketing, digital, and CX strategy? Join Forrester’s analysts to explore the questions leaders must answer to prepare for 2027.

Blog

Predictions 2027: ​​Big Media Growth Engines Hit The Limit And Pivot

A decade of media growth is giving way to a period of reinvention. Forrester’s 2027 predictions reveal how leading media and technology firms will adapt as subscriptions slow, search evolves, and AI transforms consumer discovery and advertising.
Blog

Predictions 2027: ​​CMOs Reckon With An AI Reality Check

AI’s blank check is about to expire. In 2027, CMOs will face a tougher test: proving that AI delivers enough value to justify its growing costs and risks. Discover why the next phase of AI adoption will demand sharper choices, stronger governance, and greater accountability.
Blog

Predictions 2027: Consumers Rebel Against Invisible Influence

Consumers increasingly sense when digital experiences are designed to influence them, and they’re starting to push back. Discover three 2027 predictions for how consumers will reclaim control, disrupt AI profiling, and bypass brand websites.
Blog

Predictions 2027: CX Teams Build New Muscles To Seize The AI Opportunity

After years of disruption, CX teams face a defining moment. Discover how leaders will use AI to strengthen insights, orchestrate journeys, and elevate their strategic influence while avoiding efficiency plays that erode differentiation, human connection, and customer loyalty.

Industry & Region

Control will take different forms across regions and industries in 2027. AI, regulation, economic pressures, and shifting expectations will reshape markets in different ways. Leaders who understand what’s coming will be better equipped to manage risk, spot opportunities, and make the right moves for their business.

APAC Webinar

Headline: Predictions 2027 APAC: Technology & Security

As AI crosses organizational, national, and operational boundaries, APAC leaders must redefine control, accountability, and trust. Join us live to explore Forrester’s 2027 tech and security predictions and the decisions that will shape AI success across the region.

Government Webinar

Predictions 2027: Public Sector & Government

How will government leaders take control of technology investments, AI governance, and citizen trust in 2027? Join Forrester’s analysts to explore the questions public-sector organizations must answer and the actions they should take now to prepare.

Blog

Predictions 2027: Europe Wants Control But Can’t Pull The Plug

The debate over digital sovereignty is entering a new phase. In 2027, European leaders will move beyond ambition to action, making pragmatic decisions about what to localize, what to protect, and where global dependencies still make strategic sense.
Blog

Predictions 2027: APAC Leaders Redraw The Boundaries Of AI Control

As AI crosses traditional boundaries, APAC leaders face tougher choices about control, accountability, and trust. Explore three 2027 predictions that reveal where those choices will become most urgent.

Upcoming Local Events

Join Forrester experts and peers at in-person events in your region to explore how our 2027 predictions are already taking shape. Learn what’s in store through the end of 2026, and look out for more events to come worldwide next year.

Interested in any of the events below? Email fieldmarketing@forrester.com for more details, and let us know which event you’re interested in.

North America

New York City: Tech Leaders, B2B Leaders, CX Leaders
Nov. 16, 2026

EMEA

More details coming soon!

APAC

Singapore: Tech & Security Leaders
November 18, 2026

India: Tech Leaders
November 24–27, 2026

Guide

AI Control Gets Real For Tech & Security: 2027 Predictions

AI will account for 20% of business technology spending in 2027. Download the guide to learn what could challenge NVIDIA’s grip on AI infrastructure, trigger a quantum scramble, and test resilience.

Guide

AI Forces A Reset In B2B Go-To-Market Strategy: 2027 Predictions

Agentic buying will play a role in 75% of B2B purchases. Download Forrester’s guide to see this and other predictions and learn why skillful control, not automation, will define B2B success in 2027.

Guide

B2C, CX, & Digital Leaders Rethink The Human-AI Balance: 2027 Predictions

A third of consumers will reject content that can’t prove its source. Download Forrester’s guide to see how AI, human expertise, and trust will collide in 2027.

Let’s Talk About What’s Next

Have questions about the predictions or how they apply to your business? Connect with us to explore tailored strategies that reflect your goals, challenges, and market realities.

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