Report

Best Practices For Help Desk Chatbot Success

A Good User Experience Is The Key To Conversational AI Success
March 29th, 2021
With Contributors:
Tyler Brown
and Diane Lynch

Summary

The chatbot value proposition is the creation of faster, self-service support features for customers and employees alike. But in practice, chatbots suffer from low satisfaction scores. As IT leaders extend chatbot efforts to help desks, they risk the same

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