Best Practice Report

Best Practices In Global Mobile Banking Functionality

Leading Banks Continue To Raise The Bar On Mobile Functionality

September 27th, 2018
Arnav Gupta, null
Arnav Gupta
With contributors:
Benjamin Ensor , August du Pont , Han Bao , Seles Sebastin , Sukriti Dangi , Sneha Dawda , Sam Bartlett


Mobile apps have become the touchpoint of choice for millions of banking customers to manage their finances. With expectations rising, digital banking teams know they need to continuously iterate their mobile apps to ensure that mobile banking experiences are built around customer needs. This report will help digital banking strategy executives understand what mobile features are being offered today, identify best practices, and find new ways to improve their own mobile services.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.