Brief: How To Deliver Services With Quality, Agility, And Value
October 28, 2016
Why Read This Brief
To achieve smaller, faster, high-quality release cycles, infrastructure and operations (I&O) pros must employ the CALMSS (culture, automation, Lean, measurement and management, sharing, and sourcing) competency model. Everyone involved in the product or service life cycle, from individual contributors to the executive team, must master these competencies for successful modern service delivery (MSD). I&O pros must also use benchmarks to assess their progress and maintain or adjust their current MSD competencies accordingly. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.
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