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For Infrastructure & Operations Professionals

Build Your Modern Technology Operations Roadmap Now

Roadmap: The Modern Technology Operations Playbook

March 4, 2021

Why Read This Report

To ensure a lasting modern technology operations (MTO) transition, your transformation must take into consideration foundational changes to processes, people, governance, and technology, moving from legacy practices to good or emerging ones. This report offers guidance to infrastructure and operations (I&O) professionals on how to create a roadmap for your journey, how to begin your initiative, and how to sustain momentum throughout your organizational transformation. In addition, this report shares four examples of organizations tackling MTO transformations. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

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Table of Contents

  • Prepare A Roadmap To Support Modern Operations
  • Your Roadmap Must Satisfy Four Key Imperatives
  • Recommendations

  • Drive Transformation With An Iterative Approach
  • Supplemental Material
  • Related Research Documents

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