Gauge Your Modern, Resilient Operations Maturity

August 2nd, 2021

Will McKeon-White Senior Analyst

Charles Betz VP, Research Director

Andrew Hewitt Principal Analyst

Rich Lane

With contributors:

Lauren Nelson , Tyler Brown , Diane Lynch

Summary

Today’s customers and employees demand great experiences — fast. To satisfy them, operations leaders and teams must ensure that they can continuously deliver on both innovation and quality, leveraging automation and modern operations practices. Use this report’s assessment to evaluate your current modern, resilient operations maturity level and identify key areas for improvement.

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