Why Read This Report
The current pandemic and recessionary pressures will accelerate investment in digital worker automation (DWA) to support the 18 million US workers who now toil from home as well as the frontline workers who struggle with social separation and disinfection challenges. DWA investments fall into five classes of employee robots that combine conversational intelligence, robotic process automation (RPA), and other intelligent automation (IA) components. DWA acceleration will pressure enterprise architecture (EA) professionals to choose among platforms. This report describes the options and provides a framework to help EA pros choose.
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