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For CIOs

Key Attributes Of An Adaptive Operating Model

Develop Your Operating Model Around Strategy, Operations, And Leadership

November 12, 2019

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Why Read This Report

Too often organizations view IT transformation purely from a technology perspective. Although it's important to understand how to prioritize technology that boosts customer experiences while leveraging existing architecture and data, this isn't the entire picture. CIOs must broaden their focus to include how IT operates and enables customer obsession. This report highlights the attributes of an adaptive IT operating model that a CIO should consider from a leadership, operations, and strategy viewpoint.

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Table of Contents

  • Designing Your Operating Model Around Three Core Competencies
  • Focusing Your Strategy On Whom You Serve
  • Lean And Efficient Operations Still Matter For Adaptiveness
  • Adapting Your Leadership To Drive Customer Obsession
  • Recommendations

  • Take A Phased Approach To Becoming Adaptive
  • Related Research Documents

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