Skip to main content

Save or Share this Report

For CIOs

Key Attributes Of An Adaptive Operating Model

Develop Your Operating Model Around Strategy, Operations, And Leadership

November 12, 2019

Primary author headshot


Why Read This Report

Too often organizations view IT transformation purely from a technology perspective. Although it's important to understand how to prioritize technology that boosts customer experiences while leveraging existing architecture and data, this isn't the entire picture. CIOs must broaden their focus to include how IT operates and enables customer obsession. This report highlights the attributes of an adaptive IT operating model that a CIO should consider from a leadership, operations, and strategy viewpoint.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($745 USD).


Table of Contents

  • Designing Your Operating Model Around Three Core Competencies
  • Focusing Your Strategy On Whom You Serve
  • Lean And Efficient Operations Still Matter For Adaptiveness
  • Adapting Your Leadership To Drive Customer Obsession
  • Recommendations

  • Take A Phased Approach To Becoming Adaptive
  • Related Research Documents

Recommended Research