Report

Leverage Five Collaboration Strategies To Power CX Transformation

Build Organizational Alignment, Not Empires
June 24th, 2021
With Contributors:
Brian Mukasa
and Shayna Neuburg

Summary

This report includes 20 examples of CX teams employing collaboration strategies in financial services, healthcare, retail, government, manufacturing, high-tech, telecommunications, and business services.

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Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.