Skip to main content

Save or Share this Report

For Infrastructure & Operations Professionals

The Five Principles For IT Chatbot Success

It's All About The User

December 18, 2019

Authors

Why Read This Brief

The chatbot value proposition is creation of faster, self-service support features for customers and employees alike. But in practice, chatbots suffer from low satisfaction scores. As IT leaders extend chatbot efforts to IT help desks, they risk the same fate. This report outlines five strategic principles to help infrastructure and operations (I&O) professionals ensure success and avoid common chatbot pitfalls.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($395 USD).

Purchase

Recommended Research