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For Infrastructure & Operations Professionals

The Five Principles For IT Chatbot Success

It's All About The User

December 18, 2019


Why Read This Brief

The chatbot value proposition is creation of faster, self-service support features for customers and employees alike. But in practice, chatbots suffer from low satisfaction scores. As IT leaders extend chatbot efforts to IT help desks, they risk the same fate. This report outlines five strategic principles to help infrastructure and operations (I&O) professionals ensure success and avoid common chatbot pitfalls.

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