Why Read This Report
As today's empowered consumers demand more of the retail experience than ever before, leading retailers and brands are investing to rethink and reinvent their customers' cross-touchpoint experiences. The Forrester Retail Quarterly Earnings Review highlights key quotes and trends from the earnings calls of 21 publicly traded retail companies. See the accompanying PDF to learn about Amazon’s one-day delivery program and JCPenny’s “brand-defining store,” among other highlights.
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