Recent Research

Every digital store must develop five dimensions to drive lasting transformation: strategy, structure, culture, talent, and technology.

This infographic contains aggregate data from 32 billing technology vendors about what they do, who they serve, and how their solutions are changing.

Brands that have traditionally sold through wholesale channels must adapt to the drastically evolving retail environment; see insights from 17 of the best digital DTC brands.

Order management system (OMS) customers told us how their OMS shines — and where it falls short. Use these insights to guide your OMS selection process.

Forrester’s Digital Go-To-Market Review evaluated 27 kid, baby, and toy brands across attributes essential to DTC operations and found that six brands are best in class.

Retail and brand executives should use the insights in this report to determine how to implement strategy, services, and technology to meet customers’ changing expectations.
Planned Research
What research can you expect from Forrester in the next 12 months? Updated biweekly, our publishing plan will keep you current with market and technology trends. Use the link below to download a list of our upcoming research.
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