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For Infrastructure & Operations Professionals

The Forrester Wave™: Enterprise Service Management, Q4 2019

The 15 Providers That Matter Most And How They Stack Up

October 10, 2019

Authors

Why Read This Report

In our 23-criterion evaluation of enterprise service management (ESM) providers, we identified the 15 most significant ones — Atlassian, Axios, BMC Software, Broadcom, Cherwell Software, EasyVista, Freshworks, IBM, Ivanti, ManageEngine, Micro Focus, ServiceNow, SolarWinds, TOPdesk, and USU Software — and researched, analyzed, and scored them. This report shows how each provider measures up and helps infrastructure and operations (I&O) professionals select the right one for their needs.

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Table of Contents

  • Enterprise Coverage And Machine Learning Define The Future Of ESM
  • Evaluation Summary
  • Vendor Offerings
  • Vendor Profiles
  • Evaluation Overview
  • Supplemental Material
  • Related Research Documents

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