Trends Report

The Future Of Work In Banking

Routine Compliance And Branch Management Tasks Give Way To Deeper Customer Relationships And Digital Skills

January 14th, 2020
Alyson Clarke, Principal Analyst
Alyson Clarke Principal Analyst
J. P. Gownder, Vice President, Principal Analyst
J. P. Gownder Vice President, Principal Analyst
August du Pont, null
August du Pont
With contributors:
Oliwia Berdak , Piers Conway , Sam Bartlett

Summary

Digital technology can perform routine tasks like data entry more effectively than humans, freeing up human workers to complete other, more complex tasks. Banks that find the right balance of human and machine labor will thrive. To help you better understand this progression and how to manage your talent pool, this report quantifies the net change for job categories in banking. CEOs, CIOs, HR leaders, and enterprise architects can use this taxonomy to plan for a very different workforce.

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