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For eBusiness & Channel Strategy Professionals

The Future Of Work In Banking

Routine Compliance And Branch Management Tasks Give Way To Deeper Customer Relationships And Digital Skills

January 14, 2020


Why Read This Report

Digital technology can perform routine tasks like data entry more effectively than humans, freeing up human workers to complete other, more complex tasks. Banks that find the right balance of human and machine labor will thrive. To help you better understand this progression and how to manage your talent pool, this report quantifies the net change for job categories in banking. CEOs, CIOs, HR leaders, and enterprise architects can use this taxonomy to plan for a very different workforce.

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Table of Contents

  • Banks Don't Need Paper Pushers Anymore
  • Traditional Roles Will Give Way To Digital And People Skills
  • Recommendations

  • Develop Your Best Employees To Stay Above The Rising Water Line
  • Supplemental Material
  • Related Research Documents

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