Report

The Customer-Obsessed Enterprise

Lead The Competition With A Clear Vision For Customer Obsession
June 25th, 2018
With Contributors:
Drew Green
and Olivia Morley

Summary

Customer-obsessed firms already enjoy higher revenue growth, customer satisfaction, and employee satisfaction — and will prevail as the age of the customer intensifies. Forrester surveyed more than 1,000 executives in the US and Europe and conducted in-de

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