Report

The Forrester Banking Wave™: Global Mobile Apps Summary, 2019

Banks Must Aim For Great Experiences, Not Just Great Functionality
September 24th, 2019
With Contributors:
Arnav Gupta
August du Pont
Han Bao
and Nancy Lin

Summary

Mobile apps have become the touchpoint of choice for millions of consumers to manage their finances. Digital banking teams need to build mobile banking experiences around customer needs, empowering mobile users to manage their finances while reassuring th

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