Report

The Forrester Banking Wave™: Hong Kong Mobile Apps, Q3 2019

Hong Kong Banks Must Improve Both Functionality And Usability To Create Great Experiences
August 14th, 2019
With
Benjamin Ensor
Nancy Lin
Han Bao
and Sam Bartlett

Summary

Mobile apps have become the touchpoint of choice for people in Hong Kong to manage their finances. Digital banking teams need to build mobile banking experiences around customer needs, empowering customers to manage their finances while reassuring them wi

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