Summary
As consumers demand more than ever from the retail experience, retailers and brands are investing to rethink and reinvent those experiences. The Forrester Retail Quarterly Earnings Review for Q4 2020 highlights key insights from the earnings calls of 27 publicly traded retail companies. See the accompanying PDF to learn, for example, about new developments in delivery, how traditional store retailers are experimenting with new ways to shop, and how spending shifted online during the holiday season.
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